Article source: http://innovation.unhcr.org/labs_post/social-media-and-sms-outreach/ Social Media and SMS Outreach 1. DEFINE CHALLENGES Finding a two-way approach to communicating with Syrian refugees Za’atari Refugee Camp, a sprawling two-square-mile site located some ten kilometers east of Mafraq, is currently home to approximately 83,000 Syrian refugees. UNHCR coordinates the response to their situation – and every day reiterates the question of how to best communicate with the camp population....